FAQ
Frequently Asked Questions
Are BUENMOZOHAIR products made from human hair?
Many of our hair toppers, extensions, and wefts are made from 100% human hair or Remy human hair.
Please check the individual product description for the exact material and specifications.
What is the difference between a hair topper and hair extensions?
A hair topper is designed primarily to add coverage and volume to the top or crown area of the head.
Hair extensions are designed mainly to add length, volume, or both to your existing hair.
How do I choose the right hair color?
For the best match, compare the product color with your natural hair in daylight.
If you are unsure, you can email us clear photos of your hair taken in natural light and our team can help you choose a suitable shade.
Can human hair products be curled or straightened?
Most human hair products can be curled or straightened using appropriate heat styling tools.
We recommend using a heat protectant and keeping the temperature at a moderate level to help extend the life of the hair.
Can I dye the hair?
Some human hair products can be professionally colored.
However, results can vary depending on the original color and previous processing of the hair.
We strongly recommend performing a strand test first or asking a professional hairstylist to color the product.
Lightening or bleaching the hair may cause damage and is generally not recommended.
How long will my human hair product last?
Lifespan depends on the product type, frequency of use, installation method, styling habits, and maintenance.
Proper care can significantly extend the useful life of your hair product.
How long does it take to process my order?
Most ready-to-ship products are processed within 1–2 business days.
Customized or made-to-order products may require approximately 3–15 business days before shipment.
How long does shipping take?
Most orders arrive approximately 3–15 business days after shipment, depending on destination and shipping conditions.
International deliveries may take longer due to customs clearance.
How can I track my order?
Once your order ships, we will send you a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update.
What is your return policy?
Eligible products may be returned within 30 days of delivery.
Items must remain unworn, unwashed, uncut, uncolored, unaltered, and in their original condition with all original tags and warranty/security tags attached.
Please contact us before returning any product.
Can customized hair products be returned?
Customized and made-to-order products are generally not eligible for return unless they arrive damaged, defective, or do not match the confirmed customization details.
What if I receive the wrong or damaged product?
Please contact us within 7 days of delivery with your order number and clear photos or videos.
Our customer service team will review the issue and provide an appropriate solution.
Do you offer wholesale or private label services?
Yes. BUENMOZOHAIR supports selected wholesale, bulk purchasing, OEM/ODM, and private label inquiries.
Please contact our team for additional information.
How can I contact BUENMOZOHAIR?
Email:
customerservice-vvip@buenmozohair.shop
Our team generally responds within 1–2 business days.