Return & Refund Policy
Return & Refund Policy
We want you to feel confident when shopping with BUENMOZOHAIR.
If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the product must:
- Be unworn and unused
- Be unwashed
- Be uncut
- Be uncolored or chemically treated
- Be unaltered
- Be free from styling products, odors, or damage
- Be returned with all original packaging
- Have all original tags and warranty/security tags attached
Hair products with the warranty or security tag removed may not be eligible for return.
Because hair products are personal-use beauty products, items that have been worn, altered, washed, cut, colored, or otherwise used cannot normally be accepted for return.
How to Request a Return
Before sending your product back, please email:
customerservice-vvip@buenmozohair.shop
Please include:
- Your order number
- Your name
- The item you would like to return
- The reason for your return
- Photos or videos if the product is damaged, defective, or incorrect
Please do not send a return without contacting us first.
Unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with clear photos or videos.
Once the issue has been confirmed, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
Exchanges
If you need a different color, length, texture, or product, please contact us first.
Exchanges are subject to product availability and return eligibility.
Customized & Made-to-Order Products
Customized or personalized products may not be eligible for return unless the product arrives damaged, defective, or does not match the confirmed customization details.
Customized products may include special colors, customized bases, customized lengths, densities, textures, or other made-to-order specifications.
Final Sale Items
Products marked Final Sale, clearance items, gift cards, and certain promotional items are not eligible for return unless they arrive damaged or incorrect.
Return Shipping
If the return is due to a change of mind, incorrect color selection, incorrect size selection, or another reason not caused by BUENMOZOHAIR, return shipping costs are the customer's responsibility.
If we shipped the wrong product or the product is confirmed to be defective, we will work with you on the appropriate return shipping solution.
Refunds
Once your return has been received, we will inspect the product and notify you of the refund status.
Approved refunds will be issued to your original payment method.
Please allow several business days for your bank, credit card company, PayPal, or other payment provider to process and display the refund.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
Order Cancellation
If you need to cancel or modify an order, contact us as soon as possible.
Once an order has entered production or has already shipped, cancellation may no longer be possible.
Contact Us
BUENMOZOHAIR Customer Service
Email: customerservice-vvip@buenmozohair.shop
Website: buenmozohair.shop