Shipping Policy
Shipping Policy
Thank you for shopping with BUENMOZOHAIR. We are committed to delivering your order safely and as quickly as possible.
Order Processing
Most in-stock items are processed within 1–2 business days after your order is confirmed.
Some human hair toppers, customized colors, special lengths, made-to-order products, or other customized hair products may require additional production time, generally between 3–15 business days.
If a product requires a longer production time, the estimated processing time will be stated on the individual product page.
Business days are Monday through Friday, excluding public holidays.
Estimated Shipping Time
After your order has been processed and shipped, estimated delivery is generally:
United States: 3–15 business days
Canada: 5–15 business days
Europe: 5–15 business days
Other International Destinations: 7–20 business days
Delivery times are estimates and may vary depending on your destination, customs clearance, weather conditions, holidays, carrier delays, and other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow approximately 24–72 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping information, contact us as soon as possible at:
customerservice-vvip@buenmozohair.shop
We will do our best to update the address before shipment. However, once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Customers may be responsible for additional shipping charges caused by an incorrect or incomplete address.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by BUENMOZOHAIR.
Delayed or Lost Packages
Occasionally, shipments may experience delays due to customs, carrier operations, severe weather, peak shopping seasons, or other circumstances outside our control.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us and we will assist you in investigating the shipment with the carrier.
Damaged Packages
If your package arrives visibly damaged, please take clear photos of the outer packaging and the product before discarding any packaging materials.
Contact us as soon as possible so we can assist you.
Contact Us
For shipping questions, please contact:
Email: customerservice-vvip@buenmozohair.shop
Website: buenmozohair.shop
We generally respond within 1–2 business days.